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residential plans  |  business plans

VoIP Frequently Asked Questions

What do I need to get started with Quick Connect VoIP?
1) A broadband connection (ISDN, DSL, CABLE MODEM, T-1, etc.)
2) A router with a free Ethernet port (e.g. Linksys, Netgear, Belkin, SMC. etc).
3) An ATA device (Sipura, Grandstream, Cisco, Mediatrix, Motorola, etc.)


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Does this service work with a satellite broadband connection?
No.


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Does this service work with a dial-up Internet connection?
No.


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Where is this service available?
Anywhere in Michigan.

You can call anywhere in the U.S. or Canada from Michigan for one low rate.

You can select any Area Code you want from our list of Michigan area codes. Depending on your use of this service, you can choose your current local calling area or choose another Michigan local number, allowing others to call you by only making a local call.

Out of state customers can get a special line for making long distance calls for $9.99 a month and 2.9 cents per minute long distance rates.


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Is there a set up fee?
No.


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Do I need a new phone?
No. You either need an ATA adapter or we do have full featured VoIP phones available.


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Can I keep my current phone number?
Yes. Number portability allows you to keep your current phone number.


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Can I have more than one number or line?
Yes. There is no limit to how many lines you can install at your premise. Your only limitations will be your available ports on your router and your broadband internet connection.

You can install FX lines in areas throughout Michigan for $4.99 a month, allowing friends, family and customers to call a local number and have it ring to your main line. In effect, you can create a local presence throughout the state…or set up a private toll free calling number for family and friends.


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Can I send faxes with VoIP?
Yes, in most situations. Quick Connect has not experienced any problems when testing faxing. However, Quick Connect does not guarantee that faxing will work with VoIP, nor does Quick Connect support the use of fax machines over VoIP.


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Is 800 service available on VoIP lines?
Yes. For a low monthly charge of $4.99 you get an 800 number attached to your VoIP line with 100 inbound minutes included FREE. Any inbound calls over the 100 minute limit are charged at 4.9 cents per minute.


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Can I get Voice Mail with my new VoIP phone?
Yes. It's a feature that included FREE with your monthly unlimited calling service plan.


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Can my Voice Mail messages be sent to an email address?
Yes. Quick Connect VoIP allows you to have your voice mail converted to a “wave” file and sent to any email address you designate. Once your service is activated and you have set up your voice mail, just call our customer service reps at 1-800-GOQUICK (1-800-467-8425) and we will set up this FREE service for your convenience.


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Do I get any “features” with my new VoIP service?
Yes. Features are included in both the Residential and Business Unlimited plans and the first line of the combination plans. For all other plans features are $2.00 each.
View Quick Connect's Features


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Does this include Internet?
No. You must have a separate broadband Internet connection via cable, DSL, T-1 or the like. This is a value added service to your current Internet service.


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Does this service provide 911 emergency calling?
No. We strongly recommend you set up a speed dial to your local police, fire and other emergency providers. Remember, that unlike traditional phone lines, VoIP service is portable to any location with broadband Internet access. Therefore, you MUST notify whomever you call of your physical location.


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Can I use my computer and the phone at the same time?
Yes. User can make calls and maintain an Internet connection over the PC at the same time.


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Does my computer have to be on to use my VoIP telephone?
No. The broadband telephones and analog adapters are stand-alone devices.


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Can I still surf the Internet while I'm talking on the VoIP phone?
Yes. The voice call only uses a small portion of your total bandwidth. Under normal circumstances, most people will never know the difference.


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Can I take my telephone or telephone adapter with me when I travel?
Yes. This is one of the great advantages with Quick's VoIP phone system.

As long as you have high speed Internet where you are going, your service should work fine. Take your phone with you on vacation, business trips, home on college break, etc. Your number rings wherever you are and your calls to the U.S. and Canada are included as agreed in your service plan.


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Will my telephone number be listed in the phone book?
No. You always have an option of ordering a separate listing in your local phone book from one of the various vendors that serves your area. This is your responsibility and any additional listing fees or yellow pages ads are set up and paid by you individually.


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Can I make International calls?
Yes. However, all international calling beyond Canada is automatically blocked on our service. You have to call 1-800-GOQUICK (1-800-467-8425) and ask that the automatic International blocking be taken off. This is to protect you from any unintentional International calls.

All International calls beyond Canada are bill according to our International Rates.
View International Rates


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How do you dial Internationally?
Just like you do on a traditional regulated telephone line. To dial internationally (except to Canada and the Islands listed below), dial 011, plus the country code and then the number.

To call Canada and the Islands listed below, simply dial the 11-digit phone number 1 + (Area code) + 7 digit exchange number.

Note calls on our flat rate plans include all calls within continental USA and Canada, that is they come FREE with the plan. Calls to the "Islands" listed below are NOT in the continental USA and therefore are billed like all International calls, on a per minute basis.
View International Rates

Islands: Bahamas, Barbados, Anguilla, Antigua/Barbuda, B.V.I., U.S.V.I., Cayman Islands, Bermuda, Grenada, Turks & Caicos, Montserrat, C.N.M.I., Guam, St. Lucia, Dominica, St. Vincent, Puerto Rico, Dominican Republic, Trinidad & Tobago, St. Kitts & Nevis, Jamaica.


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How does your “New Customer” referral plan work?
If you refer a new customer to Quick Connect for our VoIP service, you receive one month of your comparable service FREE. For every new customer you refer to our VoIP service above 5 new accounts…Quick will provide you with TWO months of FREE comparable service.

Additionally, each new customer you refer to Quick will get one month of their new service FREE for signing up as your referral (their second months billing).

This referral plan applies only to customers who have signed up directly through Quick Connect.


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How will Quick know who I referred?
Easy. Just have your referral write your name and phone number on the bottom of their sign up form, and email us at service@800goquick.com with the name and address of your referral, if they sign up within 14 days of the date of your email, we'll make sure you get credit for helping us grow our Quick Connect circle of friends and family.


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Is there a way to connect all of the phones in my house?
The standard ATA has one phone jack that can supports one phone. You could buy a multiple analog jack extension connector and plug it into the ATA phone jack. This connector would allow you to use up to three phones on a single Quick VoIP line. Another alternative is to use a cordless phone system. These phone systems come with a base unit and extra handsets. The base station of the cordless phone plugs into the ATA. The extra handsets can then be placed anywhere in the house. You could also purchase wireless phone jacks. The base unit of the wireless phone jack system connects to the ATA and the wireless jacks plug into your household electrical outlets. You can then connect the phone to the wireless jack.

NOT RECOMMENDED: Some people disconnect the phone company from their house and then connect our box into one of the outlets in their house, thus powering all of the other outlets. If you try to do this, please make sure that the phone company is COMPLETELY disconnected (and stays disconnected) before connecting us, otherwise you will damage your ATA box. This is a problem if you are using DSL, since your broadband service comes in over your existing phone lines.

If you are unsure of what you are doing, please contract with a licensed wiring technician.


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What should I do if my VoIP service stops working?
First, check all your wiring. Is the ATA unit's power cord plugged into an electrical socket. Is you phone plugged into the ATA. Is the RJ-45 broadband cable plugged into the ATA and the router. If all the wiring appears to be correctly attached, proceed to our second trouble shooting step.

Second, if the First step doesn't work, unplug the power source to your ATA and wait 30 seconds and then plug the power source back in. This causes the ATA to “reset” itself and “re-register” onto our network. Please allow approximately a minute for the connection to completely reset itself before attempting to use the phone.

Third, please refer to the owners manual for the ATA you are using and make sure the IP settings are correct. Each ATA has a separate procedure you need to follow, so please check the manual and/or our online manuals for assistance.

Fourth, if all else fails, please call us at 1-800-GOQUICK (1-800-467-8425) and we'll be happy to try and assist you.


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